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Return Policy

We want you to be happy with your purchase so we offer a 45 day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of purchase is required for all returns. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

Several types of goods are exempt from being returned. Books, newspapers and magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

Gift cards
Downloadable software products
Open software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Exchanges (if applicable)
We will replace any items that are defective or damaged.  We can also exchange your item for a different size. Buyers are responsible for return shipping charges for exchanges.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Return shipping charges are non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at playdreamerstore@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return or exchange an item please send it to:

Play Dreamer

65 Lindell Ave

Leominster Massachusetts US 01453

We recommend using a trackable shipping service to return your item. Any returned items that don't reach us can not be refunded without a tracking number.

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