Frequently Asked Questions
Are your products officially licensed?
Yes! All of our products are authentic officially licensed items. We do not sell any kind of knockoffs.
Do you ship worldwide?
At this time we only ship in the United States. We hope to add more countries in the coming months.
What payment methods do you accept?
We accept Shopify Payments which includes American Express, Apple Pay, Diners Club, Discover, JCB, MasterCard and Visa as well as debit cards that have the Visa/MasterCard Logo. We also accept PayPal. Your payment is 100% secure with any of our payment methods.
Do you accept returns or exchanges?
We want you to be happy with your purchase. If you are dissatisfied with your order for any reason please let us know. We offer a 45 day return policy on all of our items. Read our return policy for more info about returns and exchanges.
How quickly is my order shipped and when should I expect to receive it?
Most orders placed by 11am EST are shipped on the same day from our warehouse in Massachusetts. Shipping time depends on your shipping method preference at checkout. Orders submitted after 11am EST will either ship out same day or by the next morning. If an item is preordered we will keep you up to date on any changes or delays with your item. In the rare occasion an item is backordered or out of stock you will be notified of when to expect your item to ship. Be sure to enter an accurate email address at checkout so we may contact you if there is a situation concerning your order.
How do I track my order?
US customers will receive an email including order information and a tracking number. You can track your package at USPS.com. Tracking numbers may take 24 hours to update information on the previously mentioned websites. Tracking for international packages is only available through International Express Mail. Regular international airmail does not come with tracking.
Will my item be in excellent condition when I receive it?
Yes! All collectibles are thoroughly inspected before being carefully packed. You can expect near-mint to mint condition. Keep in mind some collectibles may have imperfections in the packaging that is beyond our control.
If you have any questions or would like to make a suggestion than feel free to contact us!